For more than 10 years, HEAT has been the worldwide standard for service and support software. Customers and analysts alike agree that HEAT is the most comprehensive suite of help desk software available on the market today. In fact, HEAT has received the coveted Users Choice Award for three consecutive years.

Let HEAT® Service & Support™ and our line of Simply Powerful™ add-on modules help you gain control of your service and support issues. Best of all, HEAT Service & Support is easy-to-use, highly customizable and affordable!

Key Features

• HEAT Quick Start Wizard™
— Tailors the system to your business environment quickly and easily.

• Call Logging
— Provides all the tools necessary to log and track 100% of your calls and resolve them more quickly than ever before.

• Business Process Automation Module™ (BPAM)
— Allows you to create automation and escalation rules easily and intuitively. Automates many business processes and monitors the system for problem issues using a wizard-like interface.

• Auto Ticket Generator
— Automatically creates new call tickets and updates existing call tickets via a variety of sources, including MAPI (i.e. Outlook, GroupWise, etc.), VIM (i.e. Lotus Notes) and POP3. Additionally, Auto Ticket Generator can automatically respond to requests for call ticket information and status.

• HEAT Answer Wizard™
— Provides easy selection from more than 200 predefined reports, which provide answers to key business questions.

• HEAT Manager’s Console™
— Monitors key metrics and graphically illustrates service and support center status at-a-glance.

• iHEAT™
– Provides technicians remote access to HEAT over either network connections or dial-up access with no additional plug-ins required. Enables 24/7 remote access to core HEAT functionality, allowing technicians greater mobility and productivity.