Easy-to-use, on-demand remote technology

HEAT Plus Remote Support Suite was designed for IT support environments who identify with the following:

  • Aim to deliver increased first-call resolution and shorter average call times
  • Employ second and third level technicians who must frequently travel to the users’ location to resolve issues
  • Seek exact configuration of the user’s PC to help resolve the support questions and solve problems more quickly

Recent research estimates indicate that remote control capabilities reduce the average escalated call by between 30 and 40%. This powerful add-on module for HEAT® Service & Support™ allows you to support your customer more quickly and easily and enables an IT support environment that is more efficient.

Key Features:

  • Controls support costs – A powerful tool that is available through a license rather than a subscription
  • Secure – SSL-encrypted sessions protect remote support activities
  • Simple to use – Provides exclusive, on-demand technology that eliminates installation and maintenance of client software
  • Provides a remote incident resolution suite – Including remote control, real-time system information, chat, file transfer, remote execute and reboot
Sales Compass Automation Systems | Jack Morison | Phone 415.258.0965 | Fax 415.258.0574 | 55 Harbor Street, San Rafael, CA 94901 | www.salescompass.com